The following are additional terms which apply to specific services provided by us.
These service specific Additional Terms apply in conjunction with our general Terms of Service.
Visa & Residency Services
The following terms apply to all Spanish visa and residency services provided by Overseas Lifestyle Services Ltd (“herein after OLS UK”) and Overseas Lifestyle Services SL (herein after OLS Spain”) herein after collectively referred to as “OLS”.
OLS offers visa and residency services and accepts service orders only under these additional terms and conditions. Any variation of these Terms and Conditions is only valid if made in writing and signed by a Director of OLS. These Terms and Conditions are to be governed by the laws of England.
Unless otherwise stated at the time of taking out the service, all visa and residency services for non-EU citizen first time Spanish residency applicants are contracted with OLS UK. Services for residency applications submitted in Spain are provided by OLS Spain. When visa or residency service require the presentation of an application in Spain, the presentation will be made under sub-contracted mandate by Overseas Lifestyle Services SL, and client shall agree to the sharing between OLS UK and OLS Spain, of all documentation and data required for the purpose carrying out the service.
OLS keeps and maintains information concerning the requirements, process and costs of obtaining various visas. This information is made available on our website and to applicants in good faith and every effort is made to keep this information correct and up to date. However, OLS cannot accept responsibility or liability for any errors/and or omissions.
It is the client’s responsibility to ensure that the visa applied for is suitable for their requirements, Prior to accepting a service order OLS will make an assessment to determine to the best of its ability that the client meets the criteria for the visa in consideration. This assessment cannot be taken as an assumption that a visa will or will not be granted. OLS will also provide information and guidance based on past experience and current knowledge of the rules and process relating to the visa that is to be applied for.
For processes and procedures outside of the UK and Spain, e.g. obtaining documents such as police checks and legalising documents, it is the clients responsibility to ensure that they follow the correct procedure and obtain the correct documents. Where visa applications involve process or procedure to be followed or documents to be obtained in countries other than the UK or Spain, OLS will carry out relevant research and share the information obtained. OLS will use best endeavour to ensure that the information is accurate, complete and correct, however cannot guarantee such and will not be held liable for any errors and or omissions.
Costs, rules, processes and the way they are applied by the relevant authorities, change from time to time and whilst OLS constantly keeps abreast of changes, if such changes occur during the course of provision of the visa service that may affect the outcome of the visa application or timing of its approval, OLS cannot be held responsible. If costs change in the time between the placement of the service order and the time the visa is applied for the client is responsible for paying the new charges.
OLS cannot be held responsible for any actions whatsoever by embassies, consulates, police criminal records offices, government legalisation offices, registry offices and the like. Such actions may include: unexpected and unexplained delays or refusals of visas, loss or damage to documents, delays issuing them. Delays in responses and or the granting of appointments. Irrespective of timings that we may communicate based on our current experience, the default timescales that apply are those issued by the relevant authorities.
OLS takes great care when in possession of clients’ other documents. But should any such item be lost or damaged then OLS’ liability is restricted to the direct cost of replacing the relevant item.
Where the service requires OLS to handle clients original documents, OLS will arrange collection/return delivery of clients’ original documents by mail registered delivery, unless agreed otherwise with the client. OLS cannot be held responsible for delays, damage or loss caused by any third-party handling/postal/courier company.
OLS is not responsible for any decision by the relevant authority to not approve the visa, or residency application, or to delay the process by requesting additional documents or information before doing so.
If the client is refused a visa by consulate, or residency permit by immigration, the client is still liable to pay OLS it’s fees and, is not entitled to any refund either from OLS, the consulate or any authority that they may have paid monies as part of the visa or residency application.
In the event of any claim against OLS in respect of a visa or residency service, OLS’ liability is strictly limited to a refund of service fees that have been paid to OLS, and OLS cannot accept any responsibility for any other loss, damage, or consequential loss.
OLS reserves the right not to return documents until it has received payment in full of all costs it has handled as part of the service and its own fees.
OLS treats it’s clients with courtesy and respect and expects the same in return. OLS may withdraw an offer of service, or cancel it’s provision of a service if the client fails to treat OLS, it’s staff, representatives and associates with courtesy and respect.
OLS also reserves the right to refuse to accept a service order from any particular individual or organisation without giving any reason.